Privacy Policy for ImageToDrawio

Introduction

Welcome to ImageToDrawio, the intelligent image to Draw.io converter that transforms your static diagrams into editable masterpieces. At ImageToDrawio, your privacy is paramount. This privacy policy outlines how we collect, use, and protect your personal information when you use our image to Draw.io conversion services.

Information Collection and Use

We collect the following types of data to provide you with a seamless image to Draw.io conversion experience:

1. Account Information

   • What We Collect: Email address and profile information from OAuth providers (Google or GitHub) when you sign in.
   • Purpose: To manage your account, track your conversion credits, and provide customer support.
   • Note: We use OAuth authentication, so we never store your passwords.

2. Conversion Data

   • What We Collect: Images you upload for conversion and the resulting Draw.io files.
   • Purpose: To perform the image to Draw.io conversion and maintain your conversion history for re-downloads.
   • Privacy Commitment: We do not use your diagrams to train our AI models or share them with third parties.

3. Usage Details

   • What We Collect: Information about your conversions, including timestamps, file sizes, and credit usage.
   • Purpose: To manage your credits, provide conversion history, and improve our service performance.

4. Device Information

   • What We Collect: Browser type, operating system, and basic device information.
   • Purpose: To ensure compatibility and optimize the image to Draw.io conversion experience across different devices.

5. Cookies

   • What We Collect: Essential cookies for authentication and session management.
   • Purpose: To keep you logged in and maintain your session security.
   • Note: We only use necessary cookies - no tracking or advertising cookies.

6. Payment and Billing Information

   • What We Collect: Payment details processed through secure third-party payment providers (Stripe/Creem).
   • Purpose: To process credit purchases and manage subscriptions.
   • Security: We never store credit card numbers directly - all payment data is handled by PCI-compliant payment processors.

How We Use Your Information

Your data is used exclusively to provide and improve our image to Draw.io conversion service:

• Service Delivery: Processing your image uploads and delivering Draw.io conversions
• Account Management: Tracking credits, managing subscriptions, and maintaining conversion history
• Service Improvement: Analyzing usage patterns to enhance conversion accuracy and speed
• Communication: Sending service updates, credit balance notifications, and support responses
• Security: Preventing fraud and unauthorized access to accounts

Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmissions are encrypted using TLS/SSL
• Secure Storage: Uploaded images and converted files are encrypted at rest
• Access Controls: Strict internal access controls limit who can view user data
• Infrastructure: Hosted on secure cloud infrastructure with regular security updates
• Data Isolation: Your conversions are isolated from other users' data

While we implement robust security measures, no internet transmission is completely secure. We encourage users to protect their account credentials and use strong authentication methods.

Data Retention

• Conversion History: We retain your conversion history to allow free re-downloads. You can request deletion at any time.
• Uploaded Images: Original images are automatically deleted after 30 days unless part of active conversion history.
• Account Data: Retained while your account is active and for 90 days after account closure.
• Deleted Data: When you request data deletion, we permanently remove it from our systems within 30 days.

Information Sharing and Disclosure

Your privacy is crucial to us. We do not sell, trade, or rent your personal information or diagram data. We only share information in these limited circumstances:

• Legal Requirements: To comply with legal obligations, court orders, or government requests
• Safety and Rights: To protect the rights, property, or safety of ImageToDrawio, our users, or the public
• Service Providers: With trusted third parties who help us operate our service (e.g., payment processors, cloud hosting), under strict confidentiality agreements
• Consent: With your explicit consent for specific purposes

We never:

• Share your diagrams with other users
• Use your conversions for AI training without permission
• Sell your data to advertisers or data brokers

Your Rights and Choices

You have control over your data:

• Access: Request a copy of all data we have about you
• Correction: Update incorrect account information
• Deletion: Request deletion of your account and associated data
• Portability: Export your conversion history
• Opt-out: Unsubscribe from non-essential communications

To exercise these rights, contact us at support@imagetodrawio.com.

Children's Privacy

ImageToDrawio is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, we will promptly delete it.

International Data Transfers

ImageToDrawio operates globally. By using our service, you consent to your data being processed in the countries where we operate. We ensure appropriate safeguards are in place for international data transfers.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through the service. The "Last Updated" date at the bottom shows when the policy was last revised. Continued use of ImageToDrawio after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, your data, or our image to Draw.io conversion service, please contact us:

Service: ImageToDrawio
Website: imagetodrawio.com
Email: support@imagetodrawio.com

Cookie Policy

We use only essential cookies necessary for the service to function:

• Authentication Cookies: Keep you logged in securely
• Session Cookies: Maintain your active session
• Preference Cookies: Remember your language and theme settings

We do not use:

• Advertising or tracking cookies
• Third-party analytics cookies
• Social media cookies

By using ImageToDrawio, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your diagram conversions!

Last Updated: [Current Date]